ZC
Zita C
1 reviews | Active since Oct 2018
26 Oct 2018, 08:10
MTN - Once again!
Once again, as per my previous complaint written on the 15.10.2018.
I have still not received a response from MTN as to how I will be reimbursed.
This issue has been ongoing since March 2018. I would like this in writing, to this day nobody has bothered to contact me or responded via email as to how this will be done?
I want a response or I will take legal action. MTN constantly advises that this issue has been resolved, however how could the issue be resolved if you fail to advise your customers how you plan to reimburse them.
I am no longer willing to listen to any excuses. Please dont call me as I will not answer, I want this response via email!
Regards Zita Clarence
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Replies (2)
MTN South Africa's replyOfficial
29 Oct 2018, 11:43Good day
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The billing team have reconciled your account and the credit has been processed to your account, it should reflect on your next bill. Your reference number is ***.
Warm Regards
Sizwe Schoeman
Complaints Management team
Best regards,
MTN South Africa's reply29 Oct 2018, 11:43
Official
Good day
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The billing team have reconciled your account and the credit has been processed to your account, it should reflect on your next bill. Your reference number is ***.
Warm Regards
Sizwe Schoeman
Complaints Management team
Best regards,
ZC
Zita C's updateReviewer Update
07 Nov 2018, 09:01Hi Sizwe
I have checked my account and it has still not been reimbursed correctly for the full amount of R4145.00. MTN has charged me incorrectly for the month of November 2018.
I want to be refunded entirely for the amount of R4145.00 if I have to explain this one more time I will be taking you to the ombudsman, as my money has been building credit within the MTN account since March 2018 which is exactly 5 months now and this issue is still an ongoing process.
You have all my necessary details, please log on and refund my account accordingly.
The reference number, for the 100th time is 1- ********** 9713.
Regards
Zita Clarence
ZC
Zita C's update07 Nov 2018, 09:01
Reviewer Update
Hi Sizwe
I have checked my account and it has still not been reimbursed correctly for the full amount of R4145.00. MTN has charged me incorrectly for the month of November 2018.
I want to be refunded entirely for the amount of R4145.00 if I have to explain this one more time I will be taking you to the ombudsman, as my money has been building credit within the MTN account since March 2018 which is exactly 5 months now and this issue is still an ongoing process.
You have all my necessary details, please log on and refund my account accordingly.
The reference number, for the 100th time is 1- ********** 9713.
Regards
Zita Clarence