MTN ON THE RUN WITH MONIES & NO COMMUNICATION FROM THEM.

After using their NEWLY UPDATED app to top up a contract phone with data bundles and promo bundles, nothing was added on to the number. Enquiry was logged via email through their app & because the number is on a contract taken out for my son by my life partner, they refuse to assist me. My partner is in another country & contacted them via facebook but no reply almost 1month later. Help was given in the language of preference but still 2 weeks later nothing was solved. Money taken from my personal bank account but not loaded and not answering my life partner on facebook either. Legsego told him to send an email which we gave the reference nr with all the proof of purchases and she said if he wants help in Afrikaans he is to send an email yet no answer has been given or dealt with on the email enquiry which is now a complaint. MTN DOES NOT DELIVER SERVICES AT ALL. THEIR NEW APP IS NOT WORKING. IT TAKES MONEY BUT DOESN'T ADD ON THE NUMBER and these queries remain unanswered yet paid for nothing. MTN DOES NOT HAVE ETHICS & NEITHER ARE THEIR STAFF COMPETENT ESPECIALLY THE FACEBOOK & EMAIL STAFF THAT MANAGE THE SOCIAL MEDIA ACCOUNTS. I BET THEY HAVE BEEN ACCUMULATING PROFIT ON MY MONEY PAID AND NOT GIVEN THE PRODUCT. TIME TO GET NEW NETWORK PROVIDERS. If this was a client that took money without giving the product, that would be theft.