1 reviews | Active since May 2015
I was a happy Nashua Mobile customer for 15 (fifteen) years without incident. <br> <br> Since MTN acquired the Nashua Mobile base it has been an absolute nightmare! I was allocated a monthly call limit. My service has been suspended every month! And it take at least 15 (dropped) phone calls every month before I must repeat myself so they can reconnect it! Keeping in mind my account has been in credit since December 2014.<br> <br> They have my bank statements as proof that I can afford to spend more R 30 000/month if I want to... Yet they see it fit to suspend my services (for my own protection...) and it takes me 4 hours every month (on hold) to get them to reset it. <br> <br> MTN staff simply don't have the comprehension of their own systems or policies to fix it. Wait for it, this month I got a bonus while their call centre staff went on strike.... I dropped 14 calls in the first hour and dropped the last one after 3 hours 19 minutes!!! (enough time to submit a hellopeter post while I wait). Is that service according to anyones standards? You know what MTN, YOU CAN PHONE ME NOW!!! <br> <br> MTN service is shocking and the worst I have ever experienced even at Africa standards!
Best regards,
Best regards,
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