MTN - on-call upgrade agent contracting while giving FALSE INFORMATION

MTN South Africa can you please explain to me how one of your agents can give me false information during a contract upgrade call - then when I request the contracts to be cancelled due to the false information provided the agent refuses to process the cancellation (Keep in mind the upgrade phones are not delivered or activated yet).

To top it all off then this agent told your very own MTN in-store agent she refuses to cancel and will slap me with a R13000.00 bill if I cancel?

This person threatening me with a 13000.00 cancellation invoice is an OUTSOURCED AGENT - Thus MTN has NO authority to cancel these contracts from their side (As explained by your own 083 135 cancellation department)

Care to comment or should I save time and contact the Commissioner of the Consumer Protection Act?