MD
Mthandeni D
1 reviews | Active since Jun 2012
13 Jul 2015, 07:41
MTN on a mission to have me blacklisted
MTN shut down my contract line 2 months ago because of their 60 day overdue account policy and since then, I have mailed them and called them with people's phones and they keep on transferring me to the next person until someone needs to leave with their phone, as for emails, they just ignore them on purpose because I have sent over five of those.. No one wants to tell me where my account is sitting. I don't even know if I am on the credit bureau already but they simple don't care. I wanna make repayment arrangements and they just want to send me straight to hell. Can somebody call me already!!!
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MTN South Africa's replyOfficial
23 Jul 2015, 13:47Hello drlovemore,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that our records show that an amount of R2748.00 is the last amount received and is reflecting on the account, bringing your account up to date.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that our records show that an amount of R2748.00 is the last amount received and is reflecting on the account, bringing your account up to date.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
MTN South Africa's reply23 Jul 2015, 13:47
Official
Hello drlovemore,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that our records show that an amount of R2748.00 is the last amount received and is reflecting on the account, bringing your account up to date.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that our records show that an amount of R2748.00 is the last amount received and is reflecting on the account, bringing your account up to date.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***