MTN ombudsman promise

<p>Good day,</p> <p> I had a compliant logged with the Consumer Goods and Services Ombudsman(CGSO) in 09/2016, the outcome was that my contract would be cancelled and my name cleared. When I called MTN on 11/01/2017 and spoke to Zamat with reference number: ********** 30 she confirmed that the contract is still at their legal division and that her line manager would return my call so that they can follow up what happened because my ITC record shows that I am at legal.No one returned my call so I called back to find out what is happening, I called 25/01/2017 and spoke to Bonisiwe Nkosi with reference number : ********** 93, she told me the same thing. She then asked me to forward some information to her email as she wants to send it to their legal team to investigate. Up until today no one from MTN contacted me regarding this complaint. I am so surprised that even a CGSO complaint that was finalised and closed with MTN is still not sorted. What should I do next? Very frustrated and unhappy client. Meagan ********** 438</p>