1 reviews | Active since Sept 2016
MTN oh MTN YOU ARE MILKING US DRY
<p>Well, I don't know whats going on with MTN lately. The airtime and data bundles on my phone seem to be disappearing in a flash.</p> <p>I never had this problem before and need to know why this is happening.</p> <p>When I phone customer care, they tell me to "restrict background data usage".</p> <p>As mentioned I never had to do this before.</p> <p>Is MTN getting richer at the customers expense?</p> <p>After all these years is it time to consider porting to another network?</p> <p>I hope that someone at MTN can provide the answers we looking for.</p> <p>I have spoken to a few Mtn subscribers who also have the same complaint.</p> <p>The ball is in your court MTN</p>
Good morning Loretta
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per my investigations on your number *** our systems reflects your account as being all in order with regards to data charges. I have tried contacting you for more information regarding your query on your cellphone number with no luck. Kindly provide us with more information as in date, time and how much data went missing so we may assist you without further delay. Should you have any further queries please do not hesitate to contact us on 808 or *** from other networks.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Good morning Loretta
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per my investigations on your number *** our systems reflects your account as being all in order with regards to data charges. I have tried contacting you for more information regarding your query on your cellphone number with no luck. Kindly provide us with more information as in date, time and how much data went missing so we may assist you without further delay. Should you have any further queries please do not hesitate to contact us on 808 or *** from other networks.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***