MTN offset balances

Despite MTN confirming that I could cancel my contract without any penalty fees, I was incorrectly billed R3345.96. MTN has since issued a “final statement” in which this amount was partially adjusted by R2747.96, resulting in a zero balance on the account.

However, this does not constitute a resolution of the matter.

A debit order of R598 was deducted from my bank account. This amount has not been refunded, nor has it been properly accounted for. Instead, MTN appears to have used internal adjustments to offset balances, while retaining funds that were wrongfully debited.

This is unacceptable and remains in direct conflict with the agreement that no penalty fees would be charged.