1 reviews | Active since Jun 2012
MTN OFFLINE MTN OFFLINE MTN OFFLINE
I lost my phone on Saturday night and since Sunday I have been trying to do a simswap. from Sunday until today 04.06.2015 MTN has been offline. i phoned the 173 number more than 100 times since Sunday to try and do a simple simswap. I managed to get through on Monday night but was told to call back after 30 minutes because the system is offline, i called and called and called and couldnt get through because the call is cut off before it gets to the so-called service champions. I am so frustated as i need to use my number for very serious matters and now MTN has been offline since.I fail to understand why a big network provider can be offline for such a long time. this is absolute disgrace and for crying out loud can someone please assist me so that I can my number back and port to vodacom or cell c.<br> MTN bosses take home millions in bonuses but they fail to invest that money into their forever failing systems. i also suggest that they change service champions to service losers.
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note our system shows that you have tried doing a sim swap but have been failing the security checks. Visit your nearest police station and do an affidavit. The affidavit should state that you don't remember the security questions asked and you are the owner of the sim card. Supply us with the old and the new number. Fax the affidavit and the copy of your certified ID to ***, attention Busisiwe Mthembu.
Do not load airtime on the new number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note our system shows that you have tried doing a sim swap but have been failing the security checks. Visit your nearest police station and do an affidavit. The affidavit should state that you don't remember the security questions asked and you are the owner of the sim card. Supply us with the old and the new number. Fax the affidavit and the copy of your certified ID to ***, attention Busisiwe Mthembu.
Do not load airtime on the new number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***