TC
Thyalan C
1 reviews | Active since May 2018
07 Aug 2019, 18:12
Mtn - Offline
The systems at Mtn stores has been offline for two days now. I require a sim swop urgently as my phone was ******. I was advised it can only be done in store as i t is a contract sim. How long is the systems gna be offline for? Being offline for two business days is not acceptable and the long weekend is approaching so i doubt il get any help.
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MTN South Africa's replyOfficial
27 Aug 2019, 08:33Good day Thyalan Chetty
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsComplaints Management team
Best regards,
MTN South Africa's reply27 Aug 2019, 08:33
Official
Good day Thyalan Chetty
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsComplaints Management team
Best regards,