MTN offers unavailable packages

Item: MTN South Africa
Rating: 1
Author: Juanita E

I eagerly collected the latest brochure from MTN yesterday as I qualify for an upgrade. Upon arrival at MTN East Rand Mall, we were informed that the package on offer in MTN's latest brochure is unavailable on their system. The sales person Sashin informed us that the fault must be escalated to Head Office as their system does not allow selection of the package as advertised in their latest brochure effective 01 July 2018. I phoned Sashin at 11h00 this morning (one day later) only to hear that it is still unavailable. How can MTN distribute and sell packages that are not on their system? This is unacceptable and extremely unprofessional. I think it is time to move to another service provider after 10 year's support.

Thanks for nothing MTN

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Replies (1)

Juanita E's updateReviewer Update

04 Jul 2018, 07:16

I have been trying to upgrade since 01 July. I have made contact with their customer call centre and have been promised a phone call. This is yet to happen. How can MTN get away with treating customers in this manner? Really unacceptable yet customers are left powerless. Thanks for nothing MTN

Juanita E's update04 Jul 2018, 07:16

Reviewer Update