1 reviews | Active since May 2016
MTN offers a terrible service
<p> </p> <p>My name is Roseline Mkhwa**** I took a contract with MTN 2013 I was paying R98 for 2 Nokia 201’s. They have been debiting my account since 2013 and on the last Month of debiting I called them asking how much I owe and they told me I owe R108. I told them I am going cancel the debit order and make a payment of that amount to them on the 25th August 2015. Early this year I went to MTN Rosebank to apply for a contract phone they told me that I am owing them and my profile is with their legal department. At MTN Rosebank they send legal department an email with no reply and I was told that they cannot call the legal department. I am failing to understand what I owe them because I did make a call and they said I owe R108 which I paid. I don’t understand how do they take my profile to legal without calling me and letting me know. I managed to buy a phone with fnb March this year but I am unable to make a sim swap because they took my profile to legal. Please help I am very frustrated with MTN and I am unable to use my new phone</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our Legal division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our Legal division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Yho MTN service is so bad on the 26 May 2016 i logged a complain and Nompumelelo responded saying that they are going to investigate, even today nothing is fixed and i still can't do a sim swap because they handed my number to legal department. I don't know what to do anymore i bought a new phone in March and i am unable to use it because i must swap to Nino Sim. REQ: **********
Yho MTN service is so bad on the 26 May 2016 i logged a complain and Nompumelelo responded saying that they are going to investigate, even today nothing is fixed and i still can't do a sim swap because they handed my number to legal department. I don't know what to do anymore i bought a new phone in March and i am unable to use it because i must swap to Nino Sim. REQ: **********
Hi all
I have logged a query about MTN around May and i received the below feedback from MTN but till today nobody got back to me. I am even of thinking of porting my MTN number to Vodacom cause i am not getting any help it's like i am talking to a brick wall and i am unable to use my new phone cause i am unable to make a sim swap as they handed my number to their legal department. Can someone please help me because they are going to blacklist me for something that i dont know??? I am so angry i dont know what to do anymore
Kind regards
Rose
Official business reply:
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our Legal division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Hi all
I have logged a query about MTN around May and i received the below feedback from MTN but till today nobody got back to me. I am even of thinking of porting my MTN number to Vodacom cause i am not getting any help it's like i am talking to a brick wall and i am unable to use my new phone cause i am unable to make a sim swap as they handed my number to their legal department. Can someone please help me because they are going to blacklist me for something that i dont know??? I am so angry i dont know what to do anymore
Kind regards
Rose
Official business reply:
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our Legal division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********