MTN offer's Horrible service

<p>Is it me alone or is there some else who experienced a horrible customer service from MTM.</p> <p> </p> <p>I have been trying to get MTN to unblock my phone since September of this year. I am been patient enough but now I have lost hope. I called the customer line a number of times, sometimes with no success of getting through. The few times I have managed to speak to a consultant I was advise different things for the same issue. I do not know weather the agents do not have enough information or if it is just a matter of bad attitude and service.They do not listen to what you are saying.</p> <p> </p> <p>I sent all the documents they asked of me and got told system is down I must check after a day or so. that was like in october but my phone is still blocked. Sunday I called in again and the agent told me that she cannot find the documents I had sent. I gave the agent all the information(i.e Reference number, name of the agent who emailed the documents, the store I went to, the date) I have to assist with the search. The agent told me she cannot find the documents I must send them again. This is upsetting big time. My sister warned me about using MTN. This is one of the worst customer service I have experienced in my life. I am stuck with a smart phone I cannot do anything with except taking pictures.</p>