1 reviews | Active since Oct 2016
MTN off line for 3 days but let you hold on for hours
<p>I frankly had enoug of the poor service provided by mtn to their customers. For 3 days now I tried with no avail to get through and speak to someone about my wi fi device not working. After holding on for 30 min on average each day, I just got told again that their system is off line and nobody can help me. I have now paid for 3 months for something that I cannot use. If I give my customers service like this I would not have a business!</p>
O another great experience, just tried again to get some help this morning! Another 30 minutes of my time wasted! System are still down!!!!! I am so fed up with MTN , cancelling all my contracts
O another great experience, just tried again to get some help this morning! Another 30 minutes of my time wasted! System are still down!!!!! I am so fed up with MTN , cancelling all my contracts
Good day Alicia Goosen,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly note that we are unable to access your account using the cellphone number provided. May you kindly provide us with your contract cellphone number or MTN Account number or ID number in order for us to be able access your account and investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Good day Alicia Goosen,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly note that we are unable to access your account using the cellphone number provided. May you kindly provide us with your contract cellphone number or MTN Account number or ID number in order for us to be able access your account and investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***