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Pieter M

1 reviews | Active since Jul 2016

07 Jul 2016, 12:32

MTN obviously don't need to keep customers

<p>I've been trying to phone the MTN blue route store in Tokai for 2 days ( ********** 546) to see if they have a phone in stock, however they never answer their phone (same with the Cavendish store). They're obviously too busy to even answer the phone and call me back later when they're not busy. I sent an email ********** but they didn't help, in fact they didn't even bother to reply. Eventually I phoned the MTN/SP help desk (808), after 10 minutes helping to locate the operator to find their own store's details, they promised to follow up with the Tokai store and get back to me, however more than 2 days later and not a word. I can only conclude that as a customer for 15+ years, they obviously don't need to keep me around anymore because they have too many customers already. B.t.w. the phone I wanted to enquire about was on a special deal, which has now expired, thank you.</p>

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