MTN - Oakfields: Will NEVER deal with them again

I am utterly disgusted by the service I have received from MTN - Oakfields shopping centre in Benoni. Initially I was looking for a contract with a phone and a smart watch. The salesperson who was assisting me really wanted the sale and was communicating with me via Whatsapp on stock availability etc. Once the stock arrived on 26th March, he called me to come into the store and do the contract deal. I waited nearly 2.5 hours with him to sign the paperwork which was not normal. He then asked me if I want to transfer my current cellphone number to the new contract, I had asked him if I could do that at a later stage and he gave me a very confident "yes - you can switch your number to the new contract number anytime". I then asked him more information about the contract which was a MYMTN Choice flexi 120. I specifically asked him if I can use that airtime I get every month to buy data, voice minutes etc and he confidently said "Yes" - he even gave me a breakdown of the bundles I can redeem with this airtime I get every month - I was a happy customer despite waiting 2 hours, I left the store with my new devices.

2 weeks later I was ready to change my existing number to the new MTN contract number, so I phoned another MTN store and they told me that I cant do that because it needed to have been changed the day I took out the contract and ontop of that the "Airtime" i get every month cant be redeemed for data bundles or anything for that matter. I phoned 3 other MTN stores and they explained the same thing to me. So, I phoned MTN Oakfields to speak to the salesman named "****" who was assisting me initially as he clearly told me I can change my number and redeem the airtime - only to find out that he has resigned.

I then spoke to the lady by the name of "****" - I explained my story that her colleague falsely gave me information and I need MTN to uphold their promises they gave me when taking out this contract or give me another package. She then said she'll speak to her regional manager and will call me back after a week.

A week later, I called MTN Oakfields again because I got no response from ****, a gentleman answered, I then explained to the gentleman on the phone my story. His name was "****". He had such cheek and arrogance and was so unhelpful, he even told me there's nothing anyone can do and I should "just accept it and move on" I got very angry because that is not how customers should be treated, I then asked to speak to **** who could not give me a reason why she did not call me back. She then said she'll get her Regional Manager by the name of "Marc Ash" to help me sort this out and to give me a call. Its been 1.5 months and I am still waiting for feedback or a call...

I am sitting with a contract that cant be redeemed for data, it can only make calls. I am sitting with an MTN number that cant be changed to my old number. If I had known all of this, I would not have taken out this contract nor dealt with MTN at all. After they get your business by making false promises, you will be thrown away like trash and no one wants to help you - that's not good customer service/ experience.