MG
Melandie G
1 reviews | Active since Feb 2015
02 Feb 2015, 09:25
MTN Oakfield, Benoni
Im back at this store for the third time. The staff is useless!! Phoned the store this morning and got told they open at 0900. They only opened the doors at 0920. Stood outside for 20 minutes looking at them, not one of them came to say why the store is not opening. Came on Saturday to pick up my phone was told it will be ready by 1100 sat for an hour left with no phone. Came again on sunday waited another hour just for her to print an invoice, back on monday still waiting!!! Why are the staff at this shop so ***********? 4 customers standing outside waiting....
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
13 Feb 2015, 11:39Hello melandieg,
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels.
This matter has been escalated to the store's Regional Management team for urgent attention.
Regards,
Ebbedene
REQ:***
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels.
This matter has been escalated to the store's Regional Management team for urgent attention.
Regards,
Ebbedene
REQ:***
Best regards,
MTN South Africa's reply13 Feb 2015, 11:39
Official
Hello melandieg,
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels.
This matter has been escalated to the store's Regional Management team for urgent attention.
Regards,
Ebbedene
REQ:***
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels.
This matter has been escalated to the store's Regional Management team for urgent attention.
Regards,
Ebbedene
REQ:***
Best regards,