MTN number RICA barred
<p>Hi,</p> <p>I entered into a contract with MTN via MTN Direct on the 20.01.17. My phone was successfully delivered and received on the 24.01.17. To receive the device and sim card, I provided my proof of residence and copy of ID to RTS delivery service.</p> <p>My number was ported from vodacom to MTN last night 26.01.17 but now I have no service at all. When I dial 173 it indicates that my number is rica barred. </p> <p>MTN service is clearly not up to scratch. There procedures and protocols are not transparent to customers making simple tasks frustrating and time consuming. I'd say a rather dissapointing contract start with this new network provider.</p>
Dear Matthew,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
If the number that you have provided us with is the one in question, then our system reflects that there is not active barring on the account. Please advice if you are still experiencing any barring issues and if so kindly provide us with the mobile number in question in order for us to further assist you.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Thank you
Kind regards
MTNSA
Dear Matthew,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
If the number that you have provided us with is the one in question, then our system reflects that there is not active barring on the account. Please advice if you are still experiencing any barring issues and if so kindly provide us with the mobile number in question in order for us to further assist you.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Thank you
Kind regards
MTNSA