1 reviews | Active since Jul 2016
MTN Number Recycled Without Warning
Number Recycled without Warning
I am from South Africa, currently in the UK for a few months for work purposes and without warning, my MTN number, to which my banking and other details are attached, has been recycled. I cannot access my own money due to the incompetence and inefficiency of MTN.
I have been with MTN since 2007, MTN having been the mobile network my family has always used - unless this issue is resolved immediately, I intend to remove all my family contracts off MTN and transfer to a more reliable service provider.
Good day Mishka,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that if an MTN number is not used in 3 months, the number is deactivated and recycled for a further 3 months. Unfortunately, after your number has been through this process, it will then be issued to a different subscriber.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Mishka,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that if an MTN number is not used in 3 months, the number is deactivated and recycled for a further 3 months. Unfortunately, after your number has been through this process, it will then be issued to a different subscriber.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,