SL
Sakhi L
1 reviews | Active since Sept 2013
30 Jul 2019, 18:39
MTN Number provisioned without communication
Dear MTN South Africa, I've recently found out that my cellphone number of exactly 20 years has been provisioned to someone else without my consultation. This is not acceptable I've been loyal to the network all my life I feel like I'm been ******. The number is *** I had so many talking points. Please resolve these issues. I had airtime and the sim-card has not been off-line for more than 3 months.
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MTN South Africa's replyOfficial
31 Jul 2019, 11:03Good day Sakhi
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note according to our records there was no chargeable call made in the past 90 days. The access4life rule states that a customer needs to make a chargeable call within 90days for the number to remain active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note according to our records there was no chargeable call made in the past 90 days. The access4life rule states that a customer needs to make a chargeable call within 90days for the number to remain active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply31 Jul 2019, 11:03
Official
Good day Sakhi
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note according to our records there was no chargeable call made in the past 90 days. The access4life rule states that a customer needs to make a chargeable call within 90days for the number to remain active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note according to our records there was no chargeable call made in the past 90 days. The access4life rule states that a customer needs to make a chargeable call within 90days for the number to remain active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,