MG
Mary-Anne Goosen
1 reviews | Active since Feb 2022
28 Feb 2022, 14:46
MTN number for life issues
On 12 January I went from prepaid to a contract and requested a number for life. After this being escalated 4 times it was eventually done on Saturday 26 February! However, I have been told throughout the process to keep my old sim card in my phone as the contract details will be moved from the new SIM to the old one. On Saturday I was kicked off the MTN network with no warning and no clue what was going on. I obviously couldn't make calls and had to wait till today to call them. I was told my number for life had been done and loaded on the new SIM card.
I put the new SIM in my phone and now the number I wanted to keep does not work if people try to call me or send me an SMS. I can call out however. The call centre agent says they can not pick up any reason why and they have to escalate my call to the technical department which can take up to 72 hours for it to be sorted out.
I cannot wait for another 72 hours to have a phone that works properly. I have now paid two contract installments and still don't have a properly working phone.
MTN really needs to train their staff properly. I have had conflicting information from almost every agent I have spoken to. I had a lady in the activations department leave me on hold for nearly half an hour on Friday 25 February without letting me know what was going on while I was on hold. She clearly didn't want to deal with my issue and thought she'd just put me on hold until I have up.
I've been with MTN as a prepaid customer for many years and never had a reason to complain but this has honestly been a terrible experience and I am truly regretting it! Not a great start at all MTN.
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Replies (2)MG
Mary-Anne Goosen's updateReviewer Update
11 Mar 2022, 10:25It is now 11 March 2022. I have not had any assistance from MTN or reply to my review and I am still not able to receive calls or sms's on my phone.
I regret moving from pre paid to contract at MTN. I have never had such terrible service from any other company.
I regret moving from pre paid to contract at MTN. I have never had such terrible service from any other company.
MG
Mary-Anne Goosen's update11 Mar 2022, 10:25
Reviewer Update
It is now 11 March 2022. I have not had any assistance from MTN or reply to my review and I am still not able to receive calls or sms's on my phone.
I regret moving from pre paid to contract at MTN. I have never had such terrible service from any other company.
I regret moving from pre paid to contract at MTN. I have never had such terrible service from any other company.
MG
Mary-Anne Goosen's updateReviewer Update
11 Mar 2022, 10:36My reference number is SMC/***. If anybody at MTN actually cares enough to read Hello Peter and assist customers, it would be much appreciated if I could finally have a properly working cell phone that can receive calls.
I have been on the phone to 135 most of the morning and when the call was eventually answered I was told there is no feedback. The agent in question was happy to leave it at that, even though the 72 hour waiting period was reached last week Thursday!
I have been on the phone to 135 most of the morning and when the call was eventually answered I was told there is no feedback. The agent in question was happy to leave it at that, even though the 72 hour waiting period was reached last week Thursday!
MG
Mary-Anne Goosen's update11 Mar 2022, 10:36
Reviewer Update
My reference number is SMC/***. If anybody at MTN actually cares enough to read Hello Peter and assist customers, it would be much appreciated if I could finally have a properly working cell phone that can receive calls.
I have been on the phone to 135 most of the morning and when the call was eventually answered I was told there is no feedback. The agent in question was happy to leave it at that, even though the 72 hour waiting period was reached last week Thursday!
I have been on the phone to 135 most of the morning and when the call was eventually answered I was told there is no feedback. The agent in question was happy to leave it at that, even though the 72 hour waiting period was reached last week Thursday!
