DA
Dawood A
1 reviews | Active since Dec 2018
04 Dec 2018, 23:11
Mtn number change nightmare
Numerous calls numerous emails numerous visits to mtn branch . Mtn cannot resolve matter of number change . I have a prepaid sim that I wanted to convert to contract . I have taken out a business contract . I need my number for business reasons . Operator tells me sorry MTN assigned me a new number . I don't need a new number . This service is terrible . I'm not unhappy about the contract . I'm dissatisfied that I have a new number which I have to give out to numerous clients.
Mtn store refuses to assist me . Mtn business keeps directing me back to the store . I want to cancel this contract it's not even 7 days since inception .
Dissatisfied Dan
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
05 Dec 2018, 07:53 Thank you for your post. We sincere apologized for any inconvenience incurred.
MTN *** Thank you for your time online confirming the prepaid number that should have been activated with the contract. No need to assist me with the prepaid sim card number. We have escalated the request to our revenue team for assistance. The contract for cell number *** will be cancelled and then reactivated again on the same package with the prepaid number *** as number for life with the sim card number received *** with the package. For a while you will not have any network on the new contract number *** for the network to pull the prepaid number to contract. We will contact you once we start with the proses. Kind Regards, Alice van der Merwe
Complaints Analyst
MTN *** Thank you for your time online confirming the prepaid number that should have been activated with the contract. No need to assist me with the prepaid sim card number. We have escalated the request to our revenue team for assistance. The contract for cell number *** will be cancelled and then reactivated again on the same package with the prepaid number *** as number for life with the sim card number received *** with the package. For a while you will not have any network on the new contract number *** for the network to pull the prepaid number to contract. We will contact you once we start with the proses. Kind Regards, Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply05 Dec 2018, 07:53
Official
Thank you for your post. We sincere apologized for any inconvenience incurred.
MTN *** Thank you for your time online confirming the prepaid number that should have been activated with the contract. No need to assist me with the prepaid sim card number. We have escalated the request to our revenue team for assistance. The contract for cell number *** will be cancelled and then reactivated again on the same package with the prepaid number *** as number for life with the sim card number received *** with the package. For a while you will not have any network on the new contract number *** for the network to pull the prepaid number to contract. We will contact you once we start with the proses. Kind Regards, Alice van der Merwe
Complaints Analyst
MTN *** Thank you for your time online confirming the prepaid number that should have been activated with the contract. No need to assist me with the prepaid sim card number. We have escalated the request to our revenue team for assistance. The contract for cell number *** will be cancelled and then reactivated again on the same package with the prepaid number *** as number for life with the sim card number received *** with the package. For a while you will not have any network on the new contract number *** for the network to pull the prepaid number to contract. We will contact you once we start with the proses. Kind Regards, Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
05 Dec 2018, 08:15 Good day Mr Dawood Ahmed
Thank you for your patience .
The contract with cell *** has been deativated now to start the process to activate the prepaid number as number for lif on the contract. Our revenue insurance department explained to me they will require the prepaid sim card number for cell *** The contract will be activated number for life for with the prepaid number *** and prepaid sim number. My apology for this. Please assist me with the prepaid sim card number for cell *** .
Please email this to me: ***
Kind Regards,
Alice
Thank you for your patience .
The contract with cell *** has been deativated now to start the process to activate the prepaid number as number for lif on the contract. Our revenue insurance department explained to me they will require the prepaid sim card number for cell *** The contract will be activated number for life for with the prepaid number *** and prepaid sim number. My apology for this. Please assist me with the prepaid sim card number for cell *** .
Please email this to me: ***
Kind Regards,
Alice
Best regards,
MTN South Africa's reply05 Dec 2018, 08:15
Official
Good day Mr Dawood Ahmed
Thank you for your patience .
The contract with cell *** has been deativated now to start the process to activate the prepaid number as number for lif on the contract. Our revenue insurance department explained to me they will require the prepaid sim card number for cell *** The contract will be activated number for life for with the prepaid number *** and prepaid sim number. My apology for this. Please assist me with the prepaid sim card number for cell *** .
Please email this to me: ***
Kind Regards,
Alice
Thank you for your patience .
The contract with cell *** has been deativated now to start the process to activate the prepaid number as number for lif on the contract. Our revenue insurance department explained to me they will require the prepaid sim card number for cell *** The contract will be activated number for life for with the prepaid number *** and prepaid sim number. My apology for this. Please assist me with the prepaid sim card number for cell *** .
Please email this to me: ***
Kind Regards,
Alice
Best regards,