DL
Devon L

1 reviews | Active since Dec 2011

02 Feb 2017, 13:37

MTN Number Change

<p>Good day</p> <p>I would like to do a number change, however after going to the MTN Store - Metropolitan Building, I was informed that my contract needs to be active for two months (two debit orders need to go down) before I can do a number swap. After calling the call centre, and confirming my number, I was told that it is not needed for me to wait two months but that the store can do it immediately. I am confused...</p> <p>Could someone explain which answer is correct?</p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply09 Feb 2017, 15:53
Official

Thank you for your post.

We apologize for any inconvenienced incurred. The store information was correct due to the account a brand new account,

We do pick up that the number swap has been done to the account 7-2-2017.

Kind Regards,

Alice van der Merwe

REQ:***

Best regards,