NM
Nhlanhla M
1 reviews | Active since Mar 2012
27 Mar 2015, 19:27
MTN now wipes out airtime everytime
Last night I loaded R30 airtime. Again tonight it is gone. I was in an all day meeting. Never made a single call. Again 173 drops my call. I want my money back. Am submitting reports to the consumer commission. For now I want my money.
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Replies (1)
MTN South Africa's replyOfficial
08 Apr 2015, 08:51Hello NhlanhlaZungu,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have checked on the system and we found that the airtime was used mainly on sms and internet connection.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have checked on the system and we found that the airtime was used mainly on sms and internet connection.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply08 Apr 2015, 08:51
Official
Hello NhlanhlaZungu,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have checked on the system and we found that the airtime was used mainly on sms and internet connection.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have checked on the system and we found that the airtime was used mainly on sms and internet connection.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***