KL
Kassie L

1 reviews | Active since Feb 2013

27 Jul 2015, 13:08

MTN now spamming your outgoing calls

As if the constant SMS's from MTN is not enough, they now advertise on your outgoing calls with a recorded message. I did not sign up with MTN to be spammed and irritated every time I want to make a call. If I want to listen to ****, I will phone someone who talks a lot of ****. I see this as unacceptable business practise and ethics, but it seems it's becoming the acceptable norm these days.<br> Can I therefore ask MTN nicely to stop the harassment, otherwise I will be forced to send them an invoice charging them for advertising on my private number.

0
Replies (1)
MTN South Africa
MTN South Africa's reply06 Aug 2015, 15:55
Official
Hello Kassie de Lange,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

I have escalated this matter to our marketing department to ensure that your number is removed from all Marketing information and messages.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Bronwyn
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