MW
Marisa W
1 reviews | Active since Mar 2009
11 Aug 2015, 11:37
MTN now paid three times instead of once
When my wallet was ****** and my cards cancelled, i phoned MTN to ask them to change the debit order to my cheque account. It was on the 31st. I phoned when there was no sign of the debit order after a few days. Eventually I went to pay at a MNT branch but since then my credit card has been debited with another payment, a partial payment and I received a sms yesterday that a third payment will taken on the 13th. A payment was also taken from my cheque account but that the bank managed to reverse. I simply cannot afford to keep on paying MTN. I need those extra transactions to be reversed asap.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
21 Aug 2015, 13:47Hello mmw,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the Billing team for further investigation and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the Billing team for further investigation and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
MTN South Africa's reply21 Aug 2015, 13:47
Official
Hello mmw,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the Billing team for further investigation and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the Billing team for further investigation and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***