RP
Raymond P
1 reviews | Active since Jun 2015
18 Jun 2015, 08:06
MTN now charge for calls to their Call Centre !!!
Numerous attempts to contact MTN over the last week to have my service fixed with no answer has resulted in me \exceeding my free calls to the MTN Call Centre. Any additional calls will be charged at standard VAS rates".<br> <br> Not my (or any consumers) fault that you have to hang on for Call Centre to never answer the call. <br> <br> MTN "
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
22 Jul 2015, 10:10Hello duples_r,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Regarding the service received from the store, this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
We have tried calling you on the number provide for information, without any luck. Please advise if the number in question is the one on your post so that we can investigate and provide you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Regarding the service received from the store, this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
We have tried calling you on the number provide for information, without any luck. Please advise if the number in question is the one on your post so that we can investigate and provide you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
MTN South Africa's reply22 Jul 2015, 10:10
Official
Hello duples_r,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Regarding the service received from the store, this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
We have tried calling you on the number provide for information, without any luck. Please advise if the number in question is the one on your post so that we can investigate and provide you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Regarding the service received from the store, this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
We have tried calling you on the number provide for information, without any luck. Please advise if the number in question is the one on your post so that we can investigate and provide you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***