MTN now becoming the worst SP

I have now logged maybe 5 calls allready, calls 5 times and spoke to different people. Each time the first person I speak to says they apologise for MTN's poor service and they will transfer me to another department thatcan directly dealwith issue no1, 2, 3 or 4...I beg them not to transfer me because I know the line will drop within seconds. And low and behold...as soon as they transfer me the line drops seconds later.I am paying for a service that is not being delivered. I have sent a contract cancellation request directly to retention's and nobody has contacted me. Is MTN a reflection of what is happening to this country? I am frustrated to say the least.