Mtn nothing but ******* and refuse to correct account

Good day.

Please be advised that over more than a 12 month period I tried to get my mtn account correct on numerous occasions. I took out two contracts for R399 each. The *** had extra data and airtime which I downgraded in December 2021 already. I was then given an amount of R856.50 to pay monthly.

As mtn kept charging over R1000 a month I called several times. Went into the shop several times and have Facebook messages longer than my arm to no avail. I then told them that I would no longer pay the account until it was sorted out. I had already canceled the debit order and went into the shop to pay monthly.

I have now been handed over as after a year of messages no one at mtn is competent enough to sort out an account. My number was also cut off months ago so technically the dta and airtime should be deducted from the R856. 50.

I have waisted hours of my life sending messages, calling and going in store to sort this out and not a single person is able to do that. I would like you to please rectify my account and then only contact me regarding the outstanding. I have aid up to February 2023 after todays payment. If I remember correctly I was disconnected in February.

Please can you verify the date of my disconnection and the new amount I would then pay with the data and airtime deducted. I will then continue to pay that amount ONLY up until September 2023 as that is when the contract expires. This shall be my very last attempt to try and sort this contact out and I shall not pay anything more until such time as I am givilen the new amount and the account is sorted out.

Regards Brigene