MTN, NOTHING BOZZA ABOUT YOU

I am so angry now they actually don't deserve even the one star, thats how pathetic their service is. I went into the Umhlanga Coastlands store and made full payment as my account was suspended and received a message that my payment method had changed. My account was then debited for the full outstanding amount that I had already paid in the store. On the 2nd March I called the customers services line and requested a full refund of the amount debited. I received a reference no. MTN does not call you to give you any feedback. I called customer services again to get feedback only to be told by an agent that it will take 3-5 days to be resolved. MTN stole money from my account and it takes 3-5 days to return it. I received a message last night that the case was closed. No money . I called once again and was told that my bank statements are required. How is this communicated, only when I query. These people are supposed to be a communication network. WHERE IS THE COMMUNICATION. I have now sent them my proof of payment and my bank statement. MTN PLEASE CHANGE YOUR CATCH PHRASE AS THERE IS NOTHING BOZZA ABOUT YOUR NETWORK AND THE PEOPLE THAT WORK UNDER YOUR ESTABLISHMENT and i have spoken to quite a few agents. Awaiting your response.........................................................................