1 reviews | Active since Apr 2018
MTN not willing to help
Good day, I am currently with MTN service provider, since beginning of this year 2018 I have been receiving SMSes from different companies welcoming and thanking me for subscribing to their services that cost maximum of R30.00 a day. I am talking about 20 different companies that each takes money daily. I would unsubscribe every morning, mind you that the day's subscription fees has gone by the time I unsubscribe. Following day they put me back on. This has been a nightmare I ended up no longer buying airtime because of that reason. I am now getting SMSes saying that " your attempt to subscribe has failed due to insufficient funds", I am getting these every day. My contract airtime gets uploaded on the 21 of each month, with 2 days the whole 200 is gone. I have phoned MTN and they say they can't help me, all they did was to help me unsubscribe which the next day it all comes back. Please assist.
Good day Noluthando,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that you can unsubscribe by dialing *141*5# or *156*12#.
Kind regards,
Ishie.
Complaints Management Team.
Good day Noluthando,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that you can unsubscribe by dialing *141*5# or *156*12#.
Kind regards,
Ishie.
Complaints Management Team.