MTN not what I thought they would be!

Guys, I've been a loyal customer with MTN since "they started the first brick phone". I had my contract since 2002 and have renewed every time as a loyal customer. but what gratitude and thanks do I get when I needed the help and support of my network provider. When I was ****** of my S9 and then later of my Hauwei P series of lately, I reported it to MTN to see if they cud assist me in some way, but no one responded to my quiries or aid till date. Then when this Covid pandemic which struck globally hit me hardwith my recently started business and pocket, I went to MTN for yet again help. Not that I wanted anything for mahala, just grace till my business kicks in full support mode or atleast I can get a secure job and I will pay into my contract again. I need my airtime and data to communicate with interviewer and potential customers to try and get back into earning an income to survive and take care of my family. Just when I thought that MTN whom have been brilliant in the past when it came to its community, they kicked me in the backside and shut me off completely from the rest of the world. Thanks MTN, I see you really value your customers who are the real reason you are where you are today. God bless you.