1 reviews | Active since Jul 2016

05 Aug 2016, 10:08

Mtn not to be trusted

<p><br />I purchased a R100 airtime on the 2nd of July via cellphone banking but made a mistake and load to a wrong number. After the transaction I contacted mtn call centre.they said I should provide bank statement to prove that I bought the airtime so that they can credit it to the right number. I did email them (Dibuseng) my statement and promised me that my airtime will be credited before 24hours.now is a month and my airtime is not credited .i even spoke to a supervisor (nyamakwe if not mistaken) she also told me same lies. I also tried their twitter team but they seem to be not interested in assisting me. MTN is a company full of ***** and *********** people. <br />Here is the wrong number… ********** . Please credit the airtime to this number ********** .<br /> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply09 Aug 2016, 19:49
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

We will engage with the relevant functional unit to assist and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Kind Regards
Siphumezo
REQ: **********