MTN not the WOZA they promise to be

A while back MTN received my phone for a repair. They lost my phone before even doing the repair. They then supp**** me with a new phone and a higher version because they dont have stock of the old version. Now they called me and want to more than double my insurance cost due to the new phone. I would have been happy with my existing phone but they lost it. I was happy with my existing premium but due to them making a mistake and losing my phone they want to increase my premium.

I think I should give this phone back and demand my phone back or report MTN for theft or Loss of goods. They also supp**** me with a new iPhone 8 upgrade on another number and want to charge me over 300.00 to insure the phone. Pathetic service and I am thinking to return this phone as well within my seven days cooling period and tell them to stuff it!

Really, MTN is getting worse and worse.

This is unacceptable.