MTN NOT THE BEST IN COUNTRY

I would not advise anyone to take up MTN contracts. I have never had so much trouble with a service provider. Trying to help my daughter sort out a problem WITH A WRITTEN CONSENT FROM HER AND AN EMAIL FROM MTN STATING THAT CONSENT HAVE BEEN GRANTED WITH A REFERENCE NUMBER TO USE WHEN CALLING MTN I WAS STILL UNABLE TO FIND OUT ANYTING AFTER 4 CALLS ON ONE DAY TO MTN. I totally lost it when speaking to the 4th lady who would not listen what I was saying to her. I told her from the beginning of the call that if she is not able to help me because the other two people said they will transfer me to someone who can assist me - then I don't want to waste my time trying to explain the hole situation again. She STILL asked me to speak to my daughter even though I explained she was at worked and THAT I HAVE WRITTEN CONSENT WHICH WAS APPROVED BY MTN!!. Is something unclear here? Why do they grant me permission to do the inquiry but when I phone they still insist on speaking to the account holder. What is the use of a written consent form and it being granted by MTN then???

Really frustrating and time wasting service.