MTN - NOT THAT BRIGHT

MTN can come and get their money at my front door from now on. As soon as you are eligible to upgrade they start phoning you at least 3 times per day. So we say, sure let us do the upgrade over the phone then we don't have to drive up and down etc. We start with the questions and then the agents says there is an extra fee because it is an early upgrade. WedThursFri???? STOP - no thank you, we will wait until it is ACTUALLY due for the upgrade. Some time passes.... so we go in store, at Mall of the South, and start the whole thing again... confirming that there is no extra fees, just the normal upgrade fees as per usual - CONFIRMED!!! First debit order goes off - R800 more than what it is supposed to - Reverse the whole debit order and contact the store - we go in and pay the bill... it has been sorted now..... NO IT HAS NOT!!!! Almost 5 months now and nothing has been done - Current bill is now over R2600 more than what is supposed to be owed - they don't have a clue what they are doing. Every 2nd day we have to phone and ask if it has been sorted and every day it is the same old story - we are trying or I am not at work or the owner is going to assist. How do these people survive in the real world? Even the owner of the store is useless - he can't even phone you back after promising to get it sorted asap. Please MTN - contact me so that you can come and get your money on my porch. MTN DOES not make anything brighter - only their pockets fuller.