1 reviews | Active since Apr 2013
MTN - not so loyal to your loyal customer
I've been the a very loyal customer to MTN since my introduction to phones - - have always been only with MTN. For the last 10 yrs ive had two contracts that i kept renewing by upgrading. Last mnth i made a mistake and cancelled my last contract with MTN thinking whenever the need arouse for another phone I'd just go 'home' and get another phone. The need for another phone came before i anticipated as i damaged my old phone that i took out with MTN i must add. i went in the shop and app**** and the consultants assisted me very professionally like they always are but i was disappointed to later receive an sms stating that my application was unsuccessful. in the last 10 years of being with MTN not even once did i not pay my monthly bill. i'm very disappointed in our MTN treated me - a loyal customer. i will go to another service provider but i thought MTN needs to know that 'm dissappointed in their not so loyal service.
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined.
However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
Best regards
Mantoa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined.
However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
Best regards
Mantoa
REQ:***