MTN not serious about service or customer satisfaction

After posting on their FB page I was requested by them to inbox. On 22 November I sent the following: I upgraded earlier in November through your online store. When discussing the options, i requested a contract with more data than the then current contract, and less minutes. I also wanted to upgrade to the Samsung S8+. The lady then advised that i should take the ‘made for me XL’ option, with 5gb data and 300 minutes. The price would then also go up. I received the standard S8, and upon calling was told that it was what I requested, anti that this is the device that come with the specific contract. If I want the S8+ then it will go up even more. Then I notice that the MTN MyChoice+ M provides 350 minutes with 5gb at a lower price. I think I should have been advised on the options.

On the same date i received the following from MTN: Hi Rick

Thank you for your post, unfortunatley you cannot be able to downgrade from the package you currenly on however matter has been escalated to our sales department for further assistance.

Regards Ndebele MTN Social Media Tea

On 23 November I responded with: Hi Ndebele. I am not looking at downgrading. My issue is that I could have been offered a better deal than I have been provided. My new contract is at a higher cost than my current one, but is not providing me even the value that the lower cost deal is. That is what I want rectified. Either a better handset or additional options

The reply was: Hi Rick

Thank you for your post, kindly be advised that a Sales consultant will be contacting during working hours about this matter.

Regards Ndebele MTN Social Media Team

Having had no further response on 28 November I wrote: Hi Ndebele. And when can I expect a response? The experience I had thus far with MTN is that I will not hear from it again. I will have to take other steps to resolve this

On 29 November I also lodged the similar complaint through their web portal.

Up to now my last message on Inbox have not been read, I have had no call from MTN, and there were no response on my message lodged on their portal.

I feel that I was mislead by MTN, and am now being ignored. Extremely poor service from them. I am unfortunately now stuck with them for 2 years, but will then move immediately.