MTN- Not Satisfied and definitely changing service providers.

<p>I have been an MTN customer for over 8 years, I never really had a major issue, I have had 2 contracts on my name for about 7 years.</p> <p>I have decided to make the one contract pre-paid as i no longer needed the contractual benefits. In July i notified MTN to cancel the contract and they confirmed that the contract will be cancelled on the 6 August 2016, Making my last debit order the last day of September 2016. At the same time cancelling mu usage limit of R200 to R0, They confirmed that it had been done.</p> <p>It is now the end of October and they have debited me again, After i called to enquire a call was logged for a refund and i was told to wait 72 hours and the refund will been paid to me. After having no feedback 3 days later i called to find out what was happening and was told that the refund had been rejected. I am actually very irrate! To top it off the usage limit was never cancelled meaning that i have to pay an extra R200 for my other contract at the end of November. This service has upset me to the point where i really WANT NOTHING to do with MTN, I understand that the call center agents cannot be put to fault, however they cannot tell me what is going on with my account.</p> <p>This is really frustrating as i feel like a client that has been left in the dark with nowhere to go and no answer as to what went wrong and why. I do feel cheated and at the moment i do not even care about the money but the principle on which the agreement and trust was built has been broken.</p> <p>The money that they took was meant for other things and now i am at a lost as the financial implications that MTN have caused me is actually an embarrassment.</p> <p>Regards</p> <p>Marco</p>