1 reviews | Active since Dec 2010
MTN not reverting re constant inquiries
Before signing up to a new contract with MTN in January - they sent me an email from retentions department stating that I would get 3 months free service if I signed up to a new contract. Upon opening my contract MTN in Cresta called and validated this with the retentions department/ It is now April and I am still being billed! I have left numerous messages for MTN to contact me to no avail. Not happy with this service!<br> <br> <br> Furthermore, my last bill was over R3000 for data used - when I opened the contract I was assured that the data would be locked at R0. I called MTN four times and got different stories each time - I was first told that it was an error on their system, then I was told that I had not contacted them about this. <br> <br> I need some reprise please!
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to the retention's department Supervisors to attend to the request.
The system reflect that the usage limit has been set up on the account 7-1-2016 to R0.00. The charges for the data on the February invoice will be credited to the account.
Please allow +-5 working days for the credit to reflect.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to the retention's department Supervisors to attend to the request.
The system reflect that the usage limit has been set up on the account 7-1-2016 to R0.00. The charges for the data on the February invoice will be credited to the account.
Please allow +-5 working days for the credit to reflect.
Kind Regards,
Alice van der Merwe
***
Best regards,