LB
Lennard B
1 reviews | Active since Nov 2016
28 Nov 2016, 15:21
MTN not responsive
<p>Could you please be of assistance since I am done with the MTN call centre. I made several enquiries and numerous phone calls with reference numbers and ticket numbers for the cancellation of the ******* monthly billing to the amount of R278 for the past nineteen months and the refund thereof.</p> <p>The reference, request and ticket numbers are:</p> <p> ********** , ********** , ********** 30, ********** , ********** 74 and ********** .</p> <p> </p> <p>My contract with MTN, A ********** ********** 9, expired in February 2015 upon which I give a month’s notice. Since I am an employee with Telkom I opted to port my MTN number, 083 ********** , to Telkom Mobile. The number was successfully ported on a two year contract with Telkom Mobile in April 2015.</p> <p>Trusting MTN to honour my cancellation, I never bothered to check my bank statements until I received an SMS in May 2016 informing me that an amount of R278 will be deducted. I immediately checked my bank statements to found that I was billed for an MTN contract since April 2015.</p> <p> </p> <p>How is it possible that my initial expired/cancelled contract of R150 increased to R278 per month without my consent. I am sure that you will agree that this borders on a ********** transaction.</p> <p> </p> <p>I therefore urge you to please assist me in the refund of the wrongful billing of R278 since March 2015. If my request is ignored I will have no other option as to seek legal counsel with costs to MTN to pursue the matter further.</p> <p> </p> <p>Your urgent attention and prompt reply will be appreciated.</p> <p> </p> <p>Kind Regards,</p> <p> </p> <p>Lennard Botha</p> <p>Cell: 083 ********** </p> <p>Work: 012 ********** </p> <p>ID: ********** 120088</p> <p> </p>
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Replies (3)
MTN South Africa's replyOfficial
29 Nov 2016, 10:03Good morning Lennard
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The query has been escalated to the credit management team to have your account reconciled and to have all necessary credits processed on your account.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply29 Nov 2016, 10:03
Official
Good morning Lennard
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The query has been escalated to the credit management team to have your account reconciled and to have all necessary credits processed on your account.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
LB
Lennard B's updateReviewer Update
29 Nov 2016, 10:42All my thanks to HelloPeter!
Thank you for the speedy response MTN. Let's hope it's not just another empty promise.
LB
Lennard B's update29 Nov 2016, 10:42
Reviewer Update
All my thanks to HelloPeter!
Thank you for the speedy response MTN. Let's hope it's not just another empty promise.
LB
Lennard B's updateReviewer Update
09 Dec 2016, 09:54Still waiting for MTN to credit my account as promised per their official reply (REQ: ********** )!!!
MTN is like a fortress, you can only communicate via the call centre which is useless and a dead end. It is impossible to get hold of anybody in order to escalate! Even their Legal Department do'nt answer your calls! Pathetic to say the least!
LB
Lennard B's update09 Dec 2016, 09:54
Reviewer Update
Still waiting for MTN to credit my account as promised per their official reply (REQ: ********** )!!!
MTN is like a fortress, you can only communicate via the call centre which is useless and a dead end. It is impossible to get hold of anybody in order to escalate! Even their Legal Department do'nt answer your calls! Pathetic to say the least!