1 reviews | Active since Feb 2012
MTN Not responding to urgent calls
Dear Peter, This is now the third time I am writing to you because my problem with MTN is after almost 7 months not yet resolved. My pleas to resolve the matter is ignored. The first report I send I got an answer from a Jean who profusely apologized for the pathetic service and the way the matter was handled but thats where it ends. I still haven't received proof from MTN that I signed a contract for 24 months nor received a handset from them. I am still paying the account. Please help me with this because I have reached a dead end with MTN. This is the company with the worst service currently in SA. Just because they signed millions of contracts they guaranteed of an income and gives a rats ass about individuals. MTN is *****ing from me so maybe this is something for the lawyers.<br> Rgds<br> Martin
We are truly sorry for the inconvenience caused and for the breakdown in service. It was never our intention to have dissatisfied you in any way.
We have now contacted the management team within Inter-Active and our Enterprise Business Unit. We've forwarded all three posts on Hello Peter with the information relating to the problem. We've requested them to confirm what happened with the delivery and where the device & SIM card is at the moment.
We see that the number ending with 1488 was activated on the MTN Sky Package, however are not entirely sure what handset was selected.
We've requested that the Management Team at Inter-Active get the issue resolved as soon as possible.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service. It was never our intention to have dissatisfied you in any way.
We have now contacted the management team within Inter-Active and our Enterprise Business Unit. We've forwarded all three posts on Hello Peter with the information relating to the problem. We've requested them to confirm what happened with the delivery and where the device & SIM card is at the moment.
We see that the number ending with 1488 was activated on the MTN Sky Package, however are not entirely sure what handset was selected.
We've requested that the Management Team at Inter-Active get the issue resolved as soon as possible.
Regards
Tim
MTN Complaints Management Team: REQ:***