MTN not responding to payments or mails

I am at the moment still holding for some one to assist me I phoned at 9 was disconnected I phoned again lady was not at all helpful so the phone went dead for some reason. I phoned again The lady helped me and said no her system is not working she will put me back in line for some one else to help me. So after 40min still holding whats next. 11:59 ?

My account was in arrears as the arranged monthly premium didn't go through I then made a manual payment on my account and from there every month till now. To my records my account is up to date but i could not use my phone now for 6 months. Can some one from MTN please assist or mail me.