JH
JAJ H
1 reviews | Active since May 2014
27 Oct 2015, 08:31
MTN NOT RESPONDING TO COMPLAIT
I am yet to rceive a response from MTN about my long staning (since jan this year) complaint about no/poor internet access. Since population of questionnaire on hellopeter during August I have had no feedback/response.<br> Even this complaint was dropped a number of times due to NO INTERNET CONNECTION.<br> PLEASE HELP!!!
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Replies (1)
MTN South Africa's replyOfficial
28 Oct 2015, 13:48Hello hoffietjie@,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've located the request that was logged on your behalf with our Coverage Department (Request ID: ***). The request is currently with the technician for your area and we've now escalated the matter directly to their Superior to intervene and get the issue resolved.
We've also requested that the technician make contact with you and set up an appointment to visit your premises.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've located the request that was logged on your behalf with our Coverage Department (Request ID: ***). The request is currently with the technician for your area and we've now escalated the matter directly to their Superior to intervene and get the issue resolved.
We've also requested that the technician make contact with you and set up an appointment to visit your premises.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply28 Oct 2015, 13:48
Official
Hello hoffietjie@,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've located the request that was logged on your behalf with our Coverage Department (Request ID: ***). The request is currently with the technician for your area and we've now escalated the matter directly to their Superior to intervene and get the issue resolved.
We've also requested that the technician make contact with you and set up an appointment to visit your premises.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've located the request that was logged on your behalf with our Coverage Department (Request ID: ***). The request is currently with the technician for your area and we've now escalated the matter directly to their Superior to intervene and get the issue resolved.
We've also requested that the technician make contact with you and set up an appointment to visit your premises.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***