MTN not responding to complaints.

Dear MTN you have debited my Bank account by four times the value of my monthly debit amount. You claim I have upgraded which I have not. Your service champions agree. The Witbank store manager agrees but your finance department keep on responding claiming I have upgraded.???

Old query *** nokwanda Spoke to a online champion explaining to me that I upgraded and that the costs were billed for current month + month in advance, in fact there I was billed out of bundle rates which she said usually happens at the end of a contract. I was told I will be refunded within 4days play the recording.

MTN *** Catherine mon 15 feb 17h43 Ref no ***

I called again and spoke to champion who recorded my dispute and gave a new reference. My bill for this month will be R777 ????

I went In store 22/02 dealt with the manager Walter who logged another complaint. Walter responded by printing this months bill R717 claiming the issue was resolved and that there would be a refund. Walter went on voice record to claim that he could not help me in store.

Today 26/02 I spoke to Asanga Mlolo ***. She responded the same she can assist me to log another dispute for finance to review.

I am very unhappy all I am asking for is for someone competent to respond to me with a reasonable explanation or refund me. I don’t think this is too much to ask of a big company like MTN.

Regards Kevin