MTN not responding to complaint

So I complained here on Hellopeter and MTN promised ot contact me. 20 days later and I still have not heard from anyone. Original complaint and response below<br> http://hellopeter.com/mtn/complaints/cant-access-mtn-active-online-and-no-answer-***<br> <br> Since November I cant access my MTN active account online. It says site down for maintenance and call 808 for assistance. When you call 808 and they finally answer, they say you need to call Mtn Active on 1761<br> <br> As i write this I've been holding on for 30 minutes and still no reply after dialing 1761.<br> This is not the first time I've called either.<br> Eventually the phone gets cut and you start again.<br> <br> All I want is to access my account online. Please can someone contact me to sort this out <br> <br> Hello memakda,<br> <br> We are truly sorry for the breakdown in service and for any inconvenience caused.<br> <br> We've now requested our MTN Active helpdesk to contact you directly and assist with getting your MTN Active account reset.<br> <br> Once again we are truly sorry for any inconvenience caused.<br> <br> Regards<br> Tim<br> MTN Complaints Management Team: REQ:***