MTN NOT RESPONDING ON EMAILS TO CANCELL CONTRACT

Good day I have send these emails to mtn on Sunday 21 Aug 2022. I have send an email in July 2022 to MTN regarding this matter and I have tried to contact them for 2 months, but with NO prevail... I want to change my contract nr to pay us you go. Please assist me? Regards

Adri Jonker

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Good day team,

Kindly assist with the below request.

Any feedback? -My last email send 21 Aug 2022

Good day I am still waiting for assistance in this regard. I am taking this up with Hello Peter on Monday 22 August 2022 @ 10H00 if my request is ignored any further. I have been trying to contact MTN @ nr. 135 for nearly 2 months now... This 2 contract nr's with immediate effect: 1.I want to move this one to pay as you go, as from Monday 22 August 2022

2.*** to be CANCELLED on Monday 22 August 2022

Regards

On Wed, 13 Jul 2022, 07:53 customercare, <***> wrote:

Good day team,

Kindly assist with the below request.

Show quoted text

Y'ello Adri Jonker

Thank you for getting in touch.

This is an automated response confirming that your query is in our work queue and will be attended to shortly.

Should any follow-up be required in reference to your enquiry, please use the reference number below.

Reference number: ***f-aacd-4e57-9db1-7e7b6d27a22b

Our support teams are available Monday to Sunday from 8h00 until 17h00.

We always try to respond within 24 hours and are committed to resolving your complaint or query with processes aligned with Independent Communications Authority of South Africa (ICASA) requirements.