1 reviews | Active since Feb 2017
<p>Dear Mtn</p> <p>I'm more than just furious.... you've blocked my account and handed it over to the legal department stating that I did not pay my installments BUT I DID i've send my bankstatement to ********** ********** & ********** MY REFERENCE NR IS ********** 9..... ALL WHO IS ACTUALLY COMING BACK TO ME IS BONIWE from the legal department you gave me over to AND SHE is waiting for a response from mtn ... YOU GUYS NEED TO allocate my payments as I stated in my email I've send to you ..... I'm paying R499.00 a month for something I can't use !!!!! All because you can't allocate payments this is REDICILOUS !!!!!!!! How am I gonna fix this I am calling nr's ********** and for heavens sake no one there can assist me and they can't put me through to the collections department!!!! And ********** just keeps ringing !!!!! So How!!!!!!! And you just gave me a bad credit record BECAUSE YOU CANT DO YOUR JOB!!!!!!!!!!!!!!!!</p>
Good day Cindy,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that the 074 number you have provided does not pick up any account so we cannot check the billing and payments on your account. Kindly please provide me with your MTN contract number/ID number via email to *** so I can assist further with your query.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Good day Cindy,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that the 074 number you have provided does not pick up any account so we cannot check the billing and payments on your account. Kindly please provide me with your MTN contract number/ID number via email to *** so I can assist further with your query.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
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