1 reviews | Active since Nov 2014
MTN not responding 6 WEEKS
<p>Now 6 weeks and 3 hello peter complaints and still no response from MTN Philip ********** </p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line regarding your data issue.I have received your email as per our discussion on line, the request will be send to the prepaid supervisor to investigate the data disappearing .
Kind Regards,
Alice van der Merwe
REQ: **********
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line regarding your data issue.I have received your email as per our discussion on line, the request will be send to the prepaid supervisor to investigate the data disappearing .
Kind Regards,
Alice van der Merwe
REQ: **********
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that as per our record we note that the 4GB loaded on the 09 May 2016 did not deplete on the very same day. We note that on the 10 May 2016 when you loaded another 4 GB you still had 279.5625 MB remaining from the previous 4 GB loaded on the 9 May 2016. However we have sent a request to the technical division to investigate and resolve the issue of the sms/pop up massage you received in error, for a follow up on the ref # SMC/ ********** 3605 please contact customer care on 173. The turnaround time for the request is 7 working days.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that as per our record we note that the 4GB loaded on the 09 May 2016 did not deplete on the very same day. We note that on the 10 May 2016 when you loaded another 4 GB you still had 279.5625 MB remaining from the previous 4 GB loaded on the 9 May 2016. However we have sent a request to the technical division to investigate and resolve the issue of the sms/pop up massage you received in error, for a follow up on the ref # SMC/ ********** 3605 please contact customer care on 173. The turnaround time for the request is 7 working days.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,