PP
Philip P
1 reviews | Active since Nov 2014
25 May 2016, 10:15
MTN not responding
<p>5 days have become 13 days and no resolution from MTN and no reference number to follow up.!!</p> <p>Below is the lame response</p> <p>Yello! We have received your complaint. <br /> Your complaint will be fully investigated and we will provide feedback within 5 working days. All complaints are handled based on the nature of the complaint. Although we endeavour to address all complaints within 5 working days, there may be cases where investigations take longer. To follow up on the status of your complaint, please call our call centre and quote your reference number.<br />Alternatively you may call 173 from an MTN number or 083 173 if you’re calling from another number.<br /> Thanking you <br /> MTN Complaints Management Team</p>
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MTN South Africa's replyOfficial
27 May 2016, 09:49Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly provide us with your cellphone number or MTN Account number or ID number in order for us to be able access your account and investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply27 May 2016, 09:49
Official
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly provide us with your cellphone number or MTN Account number or ID number in order for us to be able access your account and investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,